Customer satisfaction is our highest priority.
If you have any problems with your purchase, please contact us.
If for any reason you are not satisfied with your purchase, you may return the items for exchange or store credit only. Exchanges have to be made within 15 days of receipt of purchased items. Please note that original shipping charges are non-refundable. Send an exchange request to firstname.lastname@example.org including your order number. Note that for the first request for an exchange shipping costs are on us (USPS standard shipping). Shipping charges will apply for all subsequent requests regarding the same order. Items must be received within 14 days of exchange request. Purchases made with a discount coupon code are not eligible for exchange or refund.
Please allow 14-21 business days from the time you mail your order for your exchange to be processed. We will notify you via email once your exchange has been processed. Items will not be accepted for return or exchange after 15 days of delivery.
Grupo Dulce P.R. LLC. guarantees that our products are free of manufacturing defects and will accept any defective item for exchange.
Coupons and Sale Items
All purchases made with a discount coupon code and sale items are Final Sale. These are not eligible for exchange, return or refund.